CREDIT PROVIDER DEBT REVIEW ESCALATION LISTS

Please note that this section will be updated during 2025 as and when we receive new lists. This page is currently open to the public, but will be shifted to the “members only” area end of February once we received all the lists. If you do not know your password or username please contact dcasa@dcasa.co.za to assist.

1. Nedbank & MFC – * Nedbank & MFC ESCALATION LIST – JANUARY 2024      &    *NEDBANK APRIL 2024 NOTICE

2. Consumer Friend ( check their mandates, they represent a lot of smaller CP’s ) –2025 Escalation Process Table * 2025 CF Mandate *2025 CF Consent to Serve Doc * 2025 Tymebank -Consumer Friend Contact Details *CONSUMER FRIEND MANDATE – JANUARY 2024    &     *CONSUMER FRIEND ESCALATION LIST – JANUARY 2O24  & *CF Consent_18 Nov 24  & *TYMEBANK – INDUSTRY ANNOUNCEMENT TYME BANK & CF Mandate_ 18 Nov 24 &CF Consent_18 Nov 24 & TymeBank Industry Communication

3. Old Mutual Finance – OLD MUTUAL FINANCE ESCALATION LIST – JANUARY 2024

4. Finchoice (please note they are now separate from Homechoice) – FINCHOICE ESCALATION LIST – JANUARY 2024

5. Lewis Stores – LEWIS STORES ESCALATION LIST – JANUARY 2024

6. Wesbank, Volkswagen, Toyota & Audi -*2025 Debt Review – WESBANK TOYOTA VOLKSWAGEN AUDI – Escalations List * WESBANK TOYOTA VOLKSWAGEN AUDI – Escalations List January 2024

7. Homechoice – HOMECHOICE DEBT REVIEW DEPARTMENT – JANUARY 2024

8. Capitec – Capitec DR Contact & Escalation channel 2025

9. DIRECT AXIS – 2025 – Direct Axis – Consent to service_all documents_FRB Funded_final DA * Consent to service_all documents_for Direct AXIS & Direct Axis consent to service

10. Standard Bank – 2025 Standard Bank Contact list *  standard bank Contact and Escalation list Debt Review – 2024

11. IMAS Finance  –iMasFinance Consent to Service 2024

12. Capital DATA Mandate (March 2024) (includesFinChoice; Direct Axis; Capfin; HomeChoice; Woolworths, Truworths, Foschini etc; SA Taxi debt review book; SABC ; Capri Linen) 2025 – Capital Data Entry Point and Escalations * Capital Data Mandate March 2024               Please check out your allocated assigned person managing the DC Capital Data -assigned DCASA members list   & SA Taxi mandate feb 24SA Taxi mandate letter Feb 24

13. DEBT MANAGEMENT (DMC) DEBT MANAGEMENT (DMC) APRIL 2024 ESCALATION LIST

14. ATLAS FINANCE: 2025 ATCORP Debt Review SLA and Escalation Process * Atlas Finance Debt Review SLA and Escalation Process

15. FNB – 2025 FNB Escalation list

16. SA Homeloans – 2025 – SA Home Loans – Debt Counselling 2025

17. AFRICAN BANK – AB escalation process 2025