
How to Withdraw from Debt Review – as of 2022
September 22, 2022ATTENTION DEBT COUNSELLORS
As you may have noticed, we have sent out numerous Surveys over the past weeks for completion. We kindly urge every debt counsellor to complete the surveys as we will be contacting all department heads once the surveys are Completed. With the aim to communicate with all CP’s to discuss any issues that we have encountered and any errors they have picked up on our side to enable a good working relationship between all stakeholders.
As such please participate and answer the Surveys as honestly and objectively as possible, considering the past 6 months’ experience. Make use of the comment section to identify habitual issues and frustrations and compliments and positive reviews.
Surveys will be sent to all CPs over the coming months to ensure that we include all within the industry, our next planned surveys are:
- All Motor Finance companies
- All CP’s linked to Consumer Friend
- All MFSA participants
- Retail/other micro finance companies not tied into MFSA
Again, the only way we can improve services all round is if we have accurate information as we will also intend to share our finding with the NCR etc.
If you have not yet completed the BONDS Surveys, we remind you to please complete.