Consumer Friend originated as a department within the Durban law firm Easton-Berry Incorporated. In 2005, following the implementation of the National Credit Act, it was launched as a separate business to offer specialized debt review and rehabilitation solutions for South African Credit Providers.
The company focuses on managing administrative and statutory processes while optimizing cash flow for clients, including through a specialist debt recovery arm for terminated accounts.
Over the years, Consumer Friend has built strong partnerships with Debt Counsellors and Payment Distribution Agencies, facilitating effective debt restructuring. Its commitment to system integration and continuous development has positioned it as a market leader in the Debt Review industry.
Consumer Friend and its executives play a prominent role in shaping the industry, having contributed to parliamentary discussions and national committees, with the CEO representing the Retail Industry on the Credit Industry Forum and advising the National Credit Regulator.
Summary of Services:
Consumer Friend offers a range of specialized services supported by skilled staff, advanced systems, and robust platforms:
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Debtor Case & Workflow Management: End-to-end management of high-volume workflows using a leading platform.
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Data Entry: Remote data processing using clients’ existing platforms.
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Master Data Management: Comprehensive data clean-up and accurate data recapture services.
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Data Insights: Custom business intelligence reports for actionable insights.
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Multi-Channel Customer Services: Email, call, and digital support for high query volumes.
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Debtor Payment Adherence: Tools and strategies to help debtors stick to payment plans.
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Compliance Monitoring: Quality and compliance checks throughout the process.
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Switch to Support: Business continuity and disaster recovery support.
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Sold Debt Account Management: Administration of sold debt accounts across the credit lifecycle.
